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INTRODUCTION

Hi, I'm Rachel, a Product Designer 

I design decision systems where small actions can create large operational consequences.

My work focuses on making invisible rules visible so teams can trust, act, and move faster in high-risk environments.

​Selected Work​

Selected work includes healthcare scheduling systems, logistics platforms, and casino gaming products across the U.S. and global markets.

​Speaking & Community

• AI Product Design Masterclass – Flexwork (2026-current)
• UX Design Seminar Speaker – Flexwork
• Featured in Korean design blog on UX leadership

• Contributor to diversity initiatives in the tech community

Design Perspective

I started in visual storytelling and transitioned into designing complex operational systems.

Working across different countries exposed me to real-world constraints, where systems need to balance speed, accuracy, and risk.

Today, I focus on building systems that support real decisions, not just ideal flows.

Outside of product work, I mentor designers through ADPList and contribute to design communities focused on career growth and leadership.

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ACHIEVEMENTS

Recognition

2026

AI Product Design Masterclass — Flexwork

AI product systems and interaction design

2025

Recognized by a leading luxury brand for cross-functional product leadership, resulting in a global product management opportunity (France)

2020

Apple Global Localization CollaborationUX writing and localization collaboration for Apple Korea via Hogarth Worldwide (UK)

2018

Cartooning & Illustration Magazine "40"

illustration publication, NY

CAPABILITIES

Skills & Tools

My work focuses on operational systems where small decisions can cascade across complex workflows, data pipelines, and real-world operations.

Systems

  • Operational platforms

  • Enterprise SaaS products

  • Data visualization systems

  • AI-assisted workflows

Core Capabilities

  • Enterprise UX

  • Complex workflow design

  • Design systems

  • Interaction design

  • Product strategy

  • Cross-functional collaboration

Tools

  • Figma

  • Miro

  • Jira

  • Linear

  • Power BI

  • Tableau

Languages

  • Korean(Native)

  • Japanese(Basic)

I work closely with product managers, engineers, and operations teams to translate complex operational needs into scalable product systems.

Image by NASA

Born in Korea, based in LA, shaped by global experiences across NYC and over 20 countries.

Born in Korea and based in Los Angeles, I’ve worked across global teams and products spanning healthcare, logistics, and gaming systems. Working across regions exposed how systems behave differently depending on regulations, user expectations, and operational constraints. Instead of designing for a single ideal flow, I learned to design systems that adapt to variability, uncertainty, and real-world conditions.

This perspective shapes how I approach decision systems today  focusing on clarity, trust, and scalability in complex environments.

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Los Angeles
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Design operational systems where small decisions can create large ripple effects

Website design and content © 2026 by Rachel Yeagyeong Cho.  

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