BREAKING DOWN THE PROJECT

How the old system failed during updates

In the old system, technicians were stuck with vague error codes like “C0128” and no instructions on what to do next. They had to click through multiple menus just to guess what might be wrong — which usually meant more time, more stress, and more downtime.

🚫Unclear Error Code and Next Step

Technicians were getting these weird error codes like “C0128”... and 
that was it.
No explanation. No action plan. Just: “Something’s wrong.”
They had to click through 3–4 menus and still weren’t sure what to fix.

🚫Lack of Clear Information in Notifications

Notifications were just random messages.
No color, no warning, and no way to tell what needed attention.
Techs had to call support or just hope they were doing the right thing.

✅ Simplified Task Flow

I redesigned the interface to show clear, human instructions
—“Change oil filter within 3 hours.”
I added visual urgency cues, grouped alerts, and made the whole thing non-technician-friendly with actionable tasks.

✅ Replaced vague alerts with color-coded, human-readable cues — no guesswork needed.

Now it shows what’s working, what’s transferring, what failed —
all in one glance, with colors and clear labels.
Even if something goes wrong, users know what happened and what to do next.

As a result, the new design has the potential to reduce customer care tickets from 3,500 to 1,500—representing a projected 60% increase in productivity for the customer care team.