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Timeline

September 2018-April 2021
(Started in 2018 and completed in 2021 as part of General Assembly’s Bootcamp)

My Role

UX/UI Designer & Researcher as part of General Assembly’s Bootcamp

PROBLEM

Up-to-date vaccination clinic availability & document hub needed

According to Immunize.org and the Centers for Disease Control (CDC) Advisory Committee on Immunization Guideline, the following roadblocks have been faced by many immigrants coming into the United States:

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THE SOLUTION

Key Features

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Vaccination Search

Vaccination History Hub

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QR Code Ready

Sharing Records

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USER RESEARCH

Who does the app benefit?

If you've lost your lifetime vaccination records, you'll end up having to get another vaccine or may have a hard time finding availability at a travel vaccine clinic. You and your loved ones could end up with postponed travel plans due to vaccine schedules. The app helps prevent this outcome by providing access to lifetime vaccine records and clinic availability.

COMPETITIVE ANALYSIS + THE GAP

Vaccination apps fail to address core user needs

4 Most Popular Apps surrounding immunization records

These apps fail to meet basic user needs, like proving their immunization and exporting proof-of-vacination documents

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USER INTERVIEWS

45% rely on hard-copy documents

I randomly selected 20 participants—10 male and 10 female—with ages ranging from 20–60 to complete a 1-minute survey.
Most respondents indicated that they rely on hard-copy documents for their records and they have no digital solution for this need.

Research Questions :

Q4. How do you carry your immunization records when you travel?

Q1. Can you describe when was the first time you thought about immunization?
Q2. What factors have the most influence on your decision?
Q3. How did you start the preparation?
Q4. How do you carry your immunization records when you travel?
Q5. Tell me about the last time you were dealing with the vaccination process.

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USER RESEARCH

Finding vaccination info is frustrating

3 user testimonials show how frustrating finding vaccine information can be

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Henry

Occupation: Civil Servant

“CDC does not keep vaccination records or determine how vaccination records are used. Be sure to keep a copy with your home records and place all your supporting documentation in a safe place where you can find it.”

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Kimy

Occupation: Civil Servant

“I have an upcoming plan for family travel and my daughter needs vaccines in order to travel outside of the United States. I called up the CDC Information Contact Center. However, nobody answered my questions, nor did the CDC website provide the answers. I feel frustrated and lost."

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Marco

Occupation: School Admission @SVA

“Unfortunately, no national organization maintains this information. So, if immunization records are lost or not available, you or your child may have to repeat vaccine doses. Piecing together old immunization information can be difficult and time-consuming.“

USER FLOW

Walk through the structure

Vaccination document export flow and immunization history search through the hub

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TESTING + IMPROVEMENT

Responding to feedback

Based on feedback from five peers, three senior designers, and my mentor, I continually iterated my design over the span of four weeks, with three major improvements:

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Removal of Search Bar & Exit

Removal of Top/Bottom Navigation

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Simplicity & Clarity

THE FINAL SCREENS

The Final Product

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FIGMA

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DESIGN GUIDE

The Style Guide

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CONCLUSION + LESSONS LEARNED

What could’ve been better?

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For more work inquiries, or grab a coffee, email me at rachel.cho5257@gmail.com