Work Done

What work have you done?

UX Research, Visual Design, User Experience Design, Interaction Design

Timeframe

September 2018-April 2021(Started in 2018 and completed in 2021 as part of General Assembly’s Bootcamp)

Overview

Sharing your travel vaccination info and immunization records so that you could save tons of time to prove your lifetime vaccines

My Role

UX/UI Designer & Researcher as part of General Assembly’s Bootcamp

PROBLEM

Up-to-Date Vaccination Clinic Availability & Document Hub Needed

According to Immunize.org and the Centers for Disease Control (CDC) Advisory Committee on Immunization Guideline, the following roadblocks have been faced by many immigrants coming into the United States:

U.S. government agencies, such as the CDC, do not provide clear guidelines on immunization

Vaccination medical code frequently encounters people who do not have adequate documentation of vaccinations

Although people have adequate documents, universal codes are sometimes different among diverse countries

People end up getting duplicated vaccines because there are no alternative ways

Credit: https://www.cdc.gov/vaccines/hcp/acip-recs/general-recs/timing.pdf

THE SOLUTION

Key Features

Vaccination Search

Finding requirements with Travel Vaccine Search is easy.

We guide you through your preparations for a smooth travel experience.

QR Code Ready

Export your entire vaccination history to one single QR code or Scan code to keep in your Apple Wallet.

Future Immunizations will be updated without any reminder.

Sharing Records

You control your health information. Share it with your friends, family, educational institutions, and doctors.

All your lifetime immunization records are at your fingertips.

Medicode(Community) 31-Jan-2023-012344.gif

USER RESEARCH

Who Does the App Benefit?

If immigrants lost their lifetime vaccination records, they'll end up having to get another vaccine or may have a hard time finding vaccination availability at a travel vaccine clinic.

Immigrants and their loved ones could end up with postponed travel plans due to vaccine schedules. The app helps prevent this outcome by providing access to lifetime vaccine records and clinic availability.

Primary : Friends and Family

Secondary : Doctors and Nurses

Tertiary: School, TSA, USCIS, CDC, and Government

COMPETITIVE ANALYSIS + THE GAP

Vaccination App Fail to Address Core User Needs

Travel Vaccine Search and Find the Requirements

Export Documentation by QR Code and Scan Code

Share Your Vaccination Records

4 Most Popular Apps surrounding immunization records

These apps fail to meet basic user needs, like proving their immunization and exporting proof-of-vacination documents

USER INTERVIEWS

45% rely on hard-copy documents

I randomly selected 20 participants—10 male and 10 female—with ages ranging from 20–60 to complete a 1-minute survey.
Most respondents indicated that they rely on hard-copy documents for their records and they have no digital solution for this need.

Research Questions :

Q4. How do you carry your immunization records when you travel?

Q1. Can you describe when was the first time you thought about immunization?
Q2. What factors have the most influence on your decision?
Q3. How did you start the preparation?
Q4. How do you carry your immunization records when you travel?
Q5. Tell me about the last time you were dealing with the vaccination process.

Hard-copy insurance card, 45%

Online-share PDF file, 30%

Managing by application, 15% (Google Drive)

Don’t know how to do it, 10%

What if you lost the document?

USER RESEARCH

Finding Vaccination Info Is Frustrating

3 user testimonials show how frustrating finding vaccine information can be

Henry

Occupation: Civil Servant

“CDC does not keep vaccination records or determine how vaccination records are used. Be sure to keep a copy with your home records and place all your supporting documentation in a safe place where you can find it.”

Kimy

Occupation: Civil Servant

“I have an upcoming plan for family travel and my daughter needs vaccines in order to travel outside of the United States. I called up the CDC Information Contact Center. However, nobody answered my questions, nor did the CDC website provide the answers. I feel frustrated and lost."

Marco

Occupation: School Admission @SVA

“Unfortunately, no national organization maintains this information. So, if immunization records are lost or not available, you or your child may have to repeat vaccine doses. Piecing together old immunization information can be difficult and time-consuming.“

USER FLOW

Walkthrough of the Structure

Vaccination document export flow and immunization history search through the hub

TESTING + IMPROVEMENT

Responding to Feedback

Based on feedback from five peers, three senior designers, and my mentor, I continually iterated my design over the span of four weeks, with three major improvements:

Removal of Search Bar & Exit

Based on feedback from my mentor and a senior designer, I updated the sub nav bar with new categories for user instead of each vaccination.

The average size of an adult human's index finger is 57–60px, and having the search bar and exit button next to each other is poor user-centered design and increases errors. How the design works is more important than how it looks.

Removal of Top/Bottom Navigation

Based on mentor feedback and a senior designer’s feedback, I deleted an unnecessary sub-nav bar and bottom question settings so that the user cannot be distracted by being bombarded with information.

I took advantage of negative space inside the layout to keep it simple and put the main focus on the most important part.

Simplicity & Clarity

Based on design hierarchy, the large bold element “Book an appointment” draws greater attention than the doctor’s detailed information. I made the most important message come first and then go through the details in the process.

Highlighted the information for finding a doctor and availability to focus on allowing user to solve their issues with a consistent cool blue tone, eliminating color clashing.